Refund policy
At Yumeshop every order is checked before it is packed. If something still goes wrong, we will make it right.
What we accept
We accept a return, replacement or refund only if your order arrives:
- Damaged (broken product or badly crushed box)
- Wrong (a different product from the one you ordered)
- Incomplete (parts or items missing from a sealed product)
We do not accept returns for change of mind, a product being opened or built, or minor box wear from normal shipping that does not affect the product.
How to report a problem
- Record a clear, uncut unboxing video from the moment you open the sealed courier package. This is required for every damage, wrong-item or missing-item claim.
- Contact us within 48 hours of delivery by email at primea3ventures@gmail.com or on WhatsApp/phone at +91 84472 70551, with your order number, the video and photos of the problem.
- We will review your claim within 2 working days and confirm the next step.
Blind boxes and mystery bags
Blind boxes and mystery bags (for example Blokees, Infinity Saga and LEGO® F1 Collectible Race Cars) contain a random design. We cannot exchange or refund them because of the design you received, or because you received a duplicate. Damaged or missing-part claims follow the process above.
Replacement or refund
- If the same product is in stock, we will send a free replacement.
- If it is not in stock, we will issue a full refund, including shipping.
- If we ask you to send the item back, we will arrange the pickup or reimburse the return shipping.
Refund timelines
Approved refunds are processed within 5–7 working days to your original payment method.
Cancellations
You can cancel your order free of charge before it is dispatched by contacting us. Once an order has been shipped it cannot be cancelled.